Box Office Policies

Tickets released from the theatre are NOT exchangeable or refundable.All telephone orders MUST be charged to a Visa or Mastercard, unless you are a Patron or Season Coupon Holder.

Reservations MUST be cancelled twenty-four (24) hours in advance of the performance in order to receive a credit or refund.

Reservations Changes:
One show date change may be made at no cost; changes thereafter will require a $5.00 service fee charge.

Patron and Season Tickets Holders who do not cancel twenty-four (24) in advance of their reserved performance will forfeit their coupons for that production.

Limited and Super Saver coupons may be UPGRADED for any performance day by PAYING THE DIFFERENCE between the price originally paid for the coupon and the current single ticket price.

A $20.00 fee will be charged for all returned checks

Discounts:
$3 off every performance for seniors, $3 off for service personnel & $5 off for students
(Note: This does not include the already discounted preview performances, community night, or family days.)

Groups:
Host an unforgettable event with your special group by taking a trip to the theatre to share an experience!
Group 10+ save 25% off regulatory priced performances, the group organizer’s ticket is complimentary, and reservations can be made at any time in the season! Groups of 50+ are eligible previously stated group benefits as well complimentary use of our Glass Block Room (pending availability), and a mention during the curtain speech.

Inclement Weather:
In the event of dangerous weather conditions, Theatre Management reserves the right to cancel a performance for the safety of performers, staff and audience members. Management will make any cancellation decisions within 2 hours of opening. Announcements of cancellations will be posted on CFRT’s website and Facebook pages. In the event of a cancellation, the Box Office will work with ticket holders upon request to identify a future performance at which tickets can be honored.